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PEGA DECISION Consultant Training Online | PEGA DECISION Consultant Certification Training | SMKInfoTech Academy
- Real-Time Experts as Trainers
- LIVE Project
- Certification
- Affordable Fees
- Flexibility
- Placement Support
PEGA DECISION Consultant Course Content
Next-Best-Action Concepts
One-to-one customer engagement
Optimize the customer value in the contact center
Essentials of always-on outbound
Define the starting population
Actions and treatments
Define and manage customer actions
Present a single offer on the web Define an action for outbound
Engagement policies
Define customer engagement policies
Create an engagement strategy
Contact policy and volume constraints
Avoid overexposure of actions
Avoid overexposure of actions on outbound
Limit action volume on outbound
Add more tracking time periods for contact policies
AI and Arbitration
Action arbitration
Action prioritization with AI
Prioritize actions with business levers
Channels
Real-time containers
Create a real-time container
Send offer emails
Share action details with third-party distributors
\Decision strategies
Create and understand decision strategies
Create engagement strategies using customer credit score
Create eligibility rules using customer risk segments
Test strategies en masse with simulations